FAQs
Frequently Asked Questions (FAQ)
Got questions? We’ve got you 💕
Here are the most common questions about our Reusable Magnetic Eyelashes Kit and ordering from our store.
PRODUCT QUESTIONS
1. How long does it take to see results?
Most customers begin to notice visible improvements in lash length and fullness within 2–4 weeks of consistent daily use. Full results typically appear around 6–8 weeks, as your natural lash cycle strengthens and new growth develops.
2. How do I apply the Lash Obsession™ Serum?
Simply apply a thin line along your upper lash line, just like applying eyeliner. Use once daily on clean, dry skin — preferably at night. One swipe per eye is enough to deliver powerful results.
3. Can I use it on my eyebrows too?
Yes. Lash Obsession™ is safe and effective for both lashes and eyebrows. Apply a small amount to sparse areas of your brows to help support fuller, thicker growth over time.
4. Is it safe for sensitive eyes?
Yes. Our formula is designed to be gentle and irritation-free for daily use. However, if you have extremely sensitive skin, we recommend doing a small patch test before full application.
5. Do I need to use it every day?
For best results, daily use is recommended. Consistency allows the serum to support your natural growth cycle and deliver visible improvements faster.
6. Will my lashes fall out if I stop using it?
Your lashes will simply return to their normal natural growth cycle over time. Continued use helps maintain your enhanced length, fullness, and strength.
ORDER + SHIPPING QUESTIONS
7) How long does shipping take?
Shipping times vary depending on your location, but most orders arrive within 7–15 business days. You’ll receive tracking details as soon as your order ships.
8) How do I track my order?
Once your order is processed and shipped, we’ll email you a tracking number. You can use it anytime to check your delivery status.
9) What if I entered the wrong address?
If you made a mistake, contact us as soon as possible. If your order hasn’t shipped yet, we may be able to update it. Once it ships, we can’t guarantee changes, but we’ll do our best to help.
RETURNS + GUARANTEE
10) Do you offer returns or refunds?
Yes! We offer a 30-Day Money-Back Guarantee. If you’re not happy with your purchase, just reach out to our support team within 30 days and we’ll make it right.
11) What if my item arrives damaged or missing?
No worries — we’ve got you covered. If your order arrives damaged, incorrect, or missing items, contact us with a photo and we’ll send a replacement or solution ASAP.
SUPPORT
12) How can I contact you?
You can reach us anytime through our Contact Us page or by email at: [your support email]
We typically respond within 24–48 hours.